PRIVACY POLICY

At ZCFLOW, we value our users' privacy and are committed to protecting the personal data we collect through our website www.zcflow.com and the commercial interactions associated with our solution.

This Privacy Policy describes how we collect, use, store, and protect the personal data of individuals and legal entities, as well as their representatives, collaborators, and authorized users, in accordance with Law No. 29733 – Personal Data Protection Law, its Regulations, and other applicable laws in the Republic of Peru.

Everything stated in the Personal Data chapter is governed by Law No. 29733. Any omissions shall be supplemented by the provisions of said law or applied directly.

1. Controller of Personal Data

Corporate Name:: SEIDOR CONSULTING PERU S.A.C.
Trade Name:: ZCFLOW
RUC (Tax ID):: 20517426726
Address:: Vittore Carpaccio 250, Of. 501, San Borja, Lima, Peru
Contact Email:: info@zcflow.com

Hereinafter referred to as "the Company".

2. Personal Data We Collect

Depending on your interaction with the website or the ZCFLOW solution, the Company may collect:

Full name.
ID document (when applicable).
Email address and phone number.
Professional and business information (company, position, and country).
Information provided through contact forms or commercial processes.
Data necessary for contractual or pre-contractual purposes.
Technical information: IP address, browser type, operating system, and access logs.

The Company does not request or process sensitive personal data. The user declares that the information provided is true, complete, and up to date.

3. Purposes of Processing

Responding to inquiries and contact requests.
Managing the attraction and nurturing of commercial leads.
Providing information about the ZCFLOW solution and associated services.
Managing commercial, contractual, or pre-contractual relationships.
Providing technical support and customer service.
Managing authorized access, users, and profiles.
Administering credentials and usage controls for the solution.
Sending operational or commercial communications with consent.
Analyzing website usage to improve user experience.
Complying with legal and regulatory obligations.
Developing commercial and promotional actions.

4. Legal Basis for Processing

Free, prior, express, and informed consent.
Execution of a contractual or pre-contractual relationship.
Compliance with legal obligations.
Legitimate interest of the Company, provided it does not affect the data subject's rights.

5. Data Retention

Data will be kept as long as necessary to fulfill the stated purposes, including potential or legitimate interest relationships.

In contractual relationships, data will be kept for the duration of the contract and subsequent legal periods. Thereafter, data will be deleted, anonymized, or blocked in accordance with Law No. 29733.

6. Information Security

We adopt reasonable technical and organizational measures to protect data from unauthorized access or loss, limiting access only to authorized personnel under confidentiality agreements.

7. Data Processors and Transfers

We may share data with:

Technology providers necessary for operation.
Companies within the SEIDOR group for administrative and commercial purposes.
Strategic partners linked to ZCFLOW under confidentiality.
Competent authorities as required by law.

We do not sell or transfer data indiscriminately to third parties.

8. Data Subject Rights

The data subject may exercise their rights of: Access, Rectification, Cancellation / Erasure, and Opposition.

Submit your request to info@zcflow.com with your full name and a clear description of the request, per Law No. 29733.

9. Cookies and Similar Technologies

We use cookies to improve browsing. You can configure your browser to reject them, though this may affect site functionality.

10. Modifications to the Privacy Policy

The Company reserves the right to modify this policy at any time. Changes become effective upon publication on the website.